Important Delivery Notice
Due to the circumstances surrounding the Coronavirus (COVID-19) outbreak and unprecedented volumes of parcels, deliveries could be subject to delays. Please be aware that all of our delivery services will be affected by this. Although every effort will be made by Parcelforce, FedEx, Royal Mail or our other partners to deliver on time, delays are sometimes unavoidable. If you have selected a tracked (Next Day or Express) service at checkout, please track your order on the expected day of delivery. We recommend that you do not make an appointment with an engineer or a customer until your order has arrived.
Our Couriers will no longer ask for a signature upon delivery. The drivers will instead log the first and last name of the person accepting the item and will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature. If recipients are unable to come to the door or are self-isolating, they will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card. However, if you are self-isolating please use the 'comments' box at checkout to notify us and will pass this information to the Courier.
We appreciate your patience and understanding during this period and hope to resume normal service as soon as possible.